| 摘要: |
| 随着网络在线购物的普及,网购纠纷亦随之层出不穷,其中尤以小额网购纠纷最为典型。由于小额网购纠纷具有额小量大、纠纷主体身份虚拟的特点,传统纠纷解决机制在解决小额网购纠纷方面存在解纷成本高于收益、主体地位实质不公和案件大量囤积等诸多不足,无法满足小额网购纠纷解决对于效率、成本和解纷方式的特殊要求。在完善小额网购纠纷在线快速解决机制的过程中,应在传统纠纷解决机制在线化平台建设的基础上,加强新型在线纠纷解决平台的建设,提高购物门户网站的纠纷解决能力,以完善针对小额网购纠纷的线上高效性解决机制。 |
| 关键词: 纠纷解决 在线纠纷解决机制 小额网购 |
| DOI：10.13216/j.cnki.upcjess.2017.02.0008 |
| 分类号:DF72 |
| 基金项目: |
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| Research on Quick Resolution Mechanism of Small-denomination Online Shopping Disputes |
|
JIANG Yingchao
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(School of Law, Shandong University, Jinan, Shandong 250100, China)
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| Abstract: |
| As online shopping is increasingly favored by consumers, it leads to a lot of online shopping disputes, especially small-denomination online shopping disputes. Small-denomination online shopping disputes involve in such problems as small amount of money with a large quantity of goods and the virtual identity of the subject, etc. Traditional dispute resolution mechanism cannot meet the requirement of small-denomination online shopping disputes resolution for efficiency, low-cost and special ways. The cost of the resolution is higher than the income, the position of the subject is not fair essentially and a lot of cases would be hoarded. To improve the quick resolution mechanism of small-denomination online shopping disputes, we can, while building online dispute resolution platform for traditional dispute resolution mechanisms, build new online dispute resolution platform and improve the website 's ability to solve problems. |
| Key words: dispute resolution Online Dispute Resolution small-denomination online shopping |
